1. Overview
Kappes, Cassiday & Associates ("KCA," "we," "us," or "our") respects your privacy. This Privacy Policy describes what information we collect when you visit kcareno.com, submit our contact forms, download our technical papers, or otherwise interact with our online presence; how we use that information; with whom we share it; and the rights you have over it.
This Policy applies to kcareno.com and any subdomain operated by KCA. It does not apply to third-party websites we link to (e.g., client investor-relations pages), which are governed by their own privacy policies.
By using kcareno.com, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the site.
2. Information We Collect
2.1 Information You Provide
When you submit a contact form, request a brochure, request a paper, or apply for employment via our site, we collect information you voluntarily provide, which may include:
- Your name, job title, and company
- Email address and phone number
- Mailing address (when relevant to shipping equipment quotes or documents)
- Project details you share — mine name, location, ore type, throughput, timeline
- For employment inquiries: résumé/CV and cover letter content
2.2 Information Collected Automatically
Like most websites, we automatically log certain information when you visit:
- IP address (truncated where possible)
- Browser type, language, and operating system
- Referring URL and pages visited
- Date and time of access; session duration
- Approximate geographic region (country / metro) derived from IP
This information is used for site security, abuse prevention, and aggregate analytics. It is not used to identify individual visitors.
2.3 Cookies & Similar Technologies
We use cookies and similar tracking technologies. The cookies we set fall into three categories:
- Strictly necessary: Required for the site to function (e.g., session cookies, CSRF protection on the contact form, accessibility-widget preferences). Cannot be disabled.
- Analytics: Google Analytics 4 (anonymized IP, no advertising features). Helps us understand which pages and papers are most useful.
- Functional: Remember your accessibility-widget settings between visits.
We do not use advertising cookies, third-party retargeting pixels, or sell tracking data to third parties. You can manage cookie preferences via the consent banner shown on your first visit, or clear cookies through your browser at any time.
3. How We Use Your Information
We use the information we collect to:
- Respond to your project inquiries and prepare engineering proposals
- Send technical papers, brochures, and other materials you request
- Process equipment quotes and follow up on opportunities
- Review employment applications
- Improve our services, products, and website based on usage patterns
- Detect and prevent fraud, abuse, or unauthorized access
- Comply with legal, regulatory, and contractual obligations
4. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on the following legal bases under the General Data Protection Regulation (GDPR):
- Consent: When you opt in via cookie banner or submit a contact form
- Legitimate interest: For aggregate analytics, site security, and responding to business inquiries you initiate
- Contractual necessity: Where processing is required to deliver services you have engaged us for
- Legal obligation: Where required by applicable law
5. How We Share Information
KCA does not sell, rent, or trade your personal information. We share information only in these limited situations:
- KCA personnel and contractors who need it to respond to your inquiry — all bound by confidentiality
- KCA affiliates — Kappes Cassiday del Norte (Mexico), KCA Australia — where your inquiry relates to a project in their region
- Service providers who help us operate the site (web hosting, email delivery, analytics), under contractual confidentiality and data-processing agreements
- Legal authorities when required to comply with a subpoena, court order, or applicable law
- Successor entity in the event of a merger, acquisition, or sale of business assets — in which case you will be notified of any material change in this Policy
6. Third-Party Services
We use a small set of third-party services that may process technical information about your visit. Each operates under its own privacy policy:
- Bluehost — web hosting (United States)
- Google Analytics 4 — aggregate site analytics (IP anonymization enabled)
- Google Fonts — web typography (CDN delivery)
- Zoho Mail — transactional email delivery from our contact form
- ADAWebPro — accessibility widget (preferences stored locally on your device only)
7. International Data Transfers
KCA is headquartered in the United States. If you submit information from outside the U.S., it will be transferred to and stored in the U.S. We rely on Standard Contractual Clauses (SCCs) or equivalent safeguards when transferring personal data from the EEA/UK to the U.S.
8. Data Retention
We retain personal information only as long as needed for the purpose for which it was collected:
- Contact-form inquiries: Up to 3 years from last interaction, then archived or deleted
- Project records: Per applicable engineering record-keeping standards (typically 7–10 years)
- Employment inquiries: 1 year unless the candidate is hired
- Analytics data: Aggregate / anonymized; retained per Google Analytics default settings (14 months)
- Server logs: 90 days
9. Your Rights
9.1 Rights Available to All Users
Regardless of where you live, you may:
- Request a copy of the information we hold about you
- Request correction of inaccurate information
- Request deletion (subject to legal record-keeping obligations)
- Withdraw consent for any future contact
- Opt out of analytics cookies via the consent banner or your browser
9.2 Additional GDPR Rights (EEA / UK / Switzerland)
- Right to restrict or object to processing
- Right to data portability
- Right to lodge a complaint with your national data-protection authority
9.3 California Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and share
- Request deletion of personal information we collected from you
- Correct inaccurate personal information
- Opt out of "sales" or "sharing" of personal information — we do not sell or share personal information, so there is nothing to opt out of
- Non-discrimination for exercising these rights
9.4 How to Exercise Your Rights
Email info@kcareno.com with the subject "Privacy Request" and a description of what you would like. We may verify your identity (typically by replying to the email on file) before fulfilling certain requests. We respond within 30 days, and may extend by 30 days where reasonably necessary, with notice.
10. Children's Privacy
kcareno.com is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
11. Data Security
We take commercially reasonable measures to protect your information:
- TLS 1.2+ encryption for data in transit
- Encrypted-at-rest storage with our hosting provider
- Access controls limiting personal data to authorized staff
- Regular security patching and monitoring
No method of transmission or storage is 100% secure. We will notify affected individuals and authorities of any breach as required by applicable law.
12. Do-Not-Track
Our site does not respond differently to "Do Not Track" browser signals at this time, because there is no industry consensus on how to interpret them. We honor opt-outs you submit through our consent banner or directly to us.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective" date at the top reflects the most recent revision. We will post any material changes at least 30 days before they take effect, and where appropriate notify users by email if we hold one on file.
14. Contact
Questions, concerns, or requests about this Policy or your personal information:
Kappes, Cassiday & Associates
Attn: Privacy Coordinator
7950 Security Circle
Reno, Nevada 89506, USA
Email: info@kcareno.com
Phone: (775) 972-7575